About Great Big Game Show Launched by The Escape Game in 2023, Great Big Game Show is a live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by classic TV game shows. We have 26 locations, with 15 more opening in 2027.
The Role:- The Assistant Manager partners with the General Manager to lead the store in three areas: Hospitality: Deliver the unexpected level of guest care that earns our stores 5.0 Google ratings.
- Standards: Keep games, hosting, and front-of-house execution consistently excellent.
- Facilities: Keep the store clean, organized, and guest-ready.
- Assistant Managers work functional shifts as both
- Game Show Host
and
Guest Experience Specialist
(front desk). This is a future General Manager role, best suited to someone who loves GBGS and wants to become a GM within
6–18 months. Location We're located in American Dream: 1 American Dream Way, East Rutherford, NJ 07073 Training, Hours & Pay Type
Everyone starts as an
Assistant Manager in Training. Training typically lasts 1–6 months, after which you're signed off as a full Assistant Manager. In Training: 35-40 Hours/week
After signoff: 40-45
This is a non-exempt, hourly role with 4.5–5 front of house shifts per week. Hours may occasionally run higher or lower.
Responsibilities:- Hosting & Front of House
- Check in guests and get them excited for their show
- Host game shows using our host software: upbeat intros, clear game explanations, family-friendly improv, scoring, and a fun outro that crowns the winners
- Stay on schedule for assigned games and reset studios accurately using setup sheets
- Resolve service issues immediately and graciously
- Capture guest highlights and send highlight videos
- Keep games and the facility clean, restock inventory, and complete required reports
- Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
- Enthusiastically explaining our games and efficiently guiding interactions in the lobby
- Accurately book and change reservations with guests in person and over the phone
- Opening and closing the store
- Facilitate team member breaks
- Address minor maintenance issues
- Inviting guests to take a preview at our studios
- Leadership & Culture
- Model GBGS's mission, values, and care for every guest
- Help the GM lead a team of 12–30, keeping the atmosphere positive, inclusive, and energetic
- Help train the team and coach GBGS standards through consistent feedback
- Roll out new company initiatives, policies, and training with enthusiasm
- Own your development through coaching from the GM and Operations team
- Operations & Reporting
- Help maintain apparel and retail, game inventory, building maintenance, and cash controls
- Track and report basic operational and performance data
- Create and send the store's weekly newsletter
- Solve problems quickly and creatively as they come up
- Not Part of This Role
- Assistant Managers learn and assist with administrative work, but the GM owns overall store operations and team relations. Assistant Managers do not: Make hiring decisions without GM or Operations leader approval
- Create or publish the team schedule (except rarely, with approval, such as when the GM is out of town)
- Terminate team members (handled only by the GM and/or an HQ leader)
- Approve pay changes or raises
What You'll Need:- High school diploma or equivalent (college degree preferred)
- 6+ months of leadership experience preferred
- Flexible availability, including nights, weekends, and holidays
- GBGS as your sole employer while in this role
- Comfort with cash handling and basic computer skills
- You're a Great Fit If You
- Genuinely love serving and interacting with guests
- Stay positive and flexible in a fast-changing, hands-on environment
- Communicate well and positively influence others
- Care deeply about excellence and coaching
- Welcome regular feedback and want to grow
- Uniform Standards
- Every detail adds to the guest experience, including what our team wears. View uniform and grooming standards
:
Benefits:- Full-time team members are eligible for 401(k) with matching; medical, dental, and vision coverage; a flexible spending account; life insurance; and an employee discount. View full benefits
- : Our Mission & Values
- Mission: To design and deliver epic interactive experiences for every single guest. Passion: We love our guests, our brand, and our games.
- Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity.
- Creativity: We are always expanding the boundaries of what is possible.
- Teamwork: We can best accomplish our goals by selflessly working together.
- Excellence: We are relentless in our pursuit to be the best.
- Growth: We believe in expanding our business and developing our team members.
