Tennis Clerk The Tennis Clerk position supports the work of the YMCA of Collier County, Inc., a leading not-for-profit organization committed to strengthening the communities in Collier County through its core focus areas of Youth Development, Healthy Living, and Social Responsibility. The Tennis Clerk provides services to members and prospective members with tennis-related activities. Our culture is brought to life by our mission and core values. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions:
Ensure all participants are YMCA members and have paid a program fee, and that non-members have paid a program fee and/or guest fee. Verify all participants have paid before services are rendered. Track daily lessons and clinics, and ensure they are recorded properly in Daxko. Run daily financial reports to review payments for correct amount and correct programs/pros. Send corrections as needed to the Tennis Coordinator. Register into a member's Daxko account if they have attended a lesson or clinic. Add any clarifying notes in the alert section explaining the charge so that membership staff and the member are aware of when payment is due. Send a courteous email to the member reminding them of fees due. Check non-member payments for court rentals or round robin fees. Ensure accurate information is in Daxko; assist tennis and pickleball pros with completion of mandatory reports required by the CEO. Check tennis and pickleball court reservations and make sure courts are reserved for the pros. Verify round robins, tennis clinics, summer camps, quick start programs, and USTA teams with court times when on shift. Answer inquiries from members and non-members about tennis and pickleball programs. Give tours of tennis and pickleball facilities. Walk courts early in the morning before play begins. Check the height (36") and condition of tennis nets on a weekly basis. Report to all necessary staff any court conditions that need attention. Check that the courts are receiving adequate watering. Check the veranda/building for cleanliness. Replace water cups as necessary. Tidy up chairs and tables. Have maintenance empty trash as needed. Sweep and line courts when needed.
Qualifications:
Excellent interpersonal and problem-solving skills. Previous customer service, sales, or related experience. Basic knowledge of computers. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Understands the YMCA is a public accommodation committed to inclusion and compliance with the Americans with Disabilities Act (ADA). Must be able to meet the Association's background screening requirements. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. Onsite attendance is required of this position.
