Accounts Receivable Specialist

Position: Accounts Receivable Specialist Reports To: Senior Accounting Analyst Classification: Full-time, exempt Salary: $75,000 Annual Location: San Jose, CA (on-site)

Position Summary: The Accounts Receivable Specialist owns the integrity of every incoming dollar across all entities not only donor giving, but subscription revenue through Stripe, point-of-sale revenue for merchandise and lounge sales through Square, e-commerce merchandise revenue through Shopify, and all music-industry receivables of the Red Worship entity. You reconcile each revenue stream to the general ledger donor platform, merchant processors, bank, and AR ledger to GL research and resolve discrepancies, track royalties and artist/management splits, and serve as the escalation point for complex payer, donor, and staff inquiries. You set and improve the procedures the Clerk follows, verify their output as a control checkpoint, and partner with the AR Systems Analyst and Accounting department on coding, fund mapping, and month-end close. This role demands sound judgment, multi-entity and multi-platform reconciliation skill, systems fluency, and the ability to own an outcome from exception to resolution.

Multi-Entity Reconciliation: Reconcile Pushpay (donor-management) activity to the general ledger across all entities; investigate and clear variances. Reconcile the AR ledger to the GL; reconcile cash drawer, petty cash, and the organization's bank accounts. Manage deposit discrepancies (bank vs. reconciliation) and produce the Bank Detail Report for all entities. Calculate and record funds received but not yet deposited in the correct period.

Merchant, Subscription & E-Commerce Receivables: Reconcile Stripe subscription revenue from recurring, subscription-based services to the general ledger; track billing cycles, failed payments, refunds, and processor fees. Reconcile Square point-of-sale revenue from merchandise and lounge sales by location and entity; tie batch payouts to bank deposits and the GL.Reconcile Shopify e-commerce revenue for merchandise sold under the Red Worship entity; match orders, payouts, refunds, and sales tax collected to the GL.Net out processor fees, chargebacks, and payout-timing differences so each platform ties cleanly to bank deposits.

Red Worship Music-Industry Receivables: Track and reconcile royalty income on songs recording/master and performance royalties from streaming, distribution, and licensing sources. Track and reconcile publishing income from songwriting mechanical, performance, and sync licensing for the Red Worship catalog. Account for ticket sales from worship-night events; reconcile ticketing-platform payouts to deposits and the GL, net of fees and refunds. Record and reconcile sponsorship and partner donations, including Compassion International, to the correct entity, fund, and restriction. Capture any other music-industry receivable to the correct revenue type, coordinating with Accounting on revenue recognition.

Exception Handling & Escalation: Own escalated donor and customer inquiries recurring-giving issues, subscription billing questions, duplicate transactions, disputes, chargebacks, NSF items, and returned checks. Manage the Accounts Receivable help-desk inbox; resolve internal and external customer-service matters the Clerk cannot. Research and resolve duplicate or missing donor records at the policy level; set the standards the Clerk applies.

Pushpay & Reporting: Run weekly Pushpay Financial Overview and Activity reports for all entities; distribute and archive per the close calendar. Submit and manage Pushpay support tickets; deliver Pushpay training to staff and internal/external donors as needed. Produce weekly donation reporting, and monthly entity reporting for all receivables as well as corporate service-total reporting.

Cash, Royalty & Special Transactions: Process checks received at the bank (income, refunds, overpayments, royalties) and remote-deposit miscellaneous checks as needed. Manage petty cash end-to-end: disburse, invoice, reconcile, and replenish; reconcile event fees received for other entities. Reconcile and record RCM royalties; support internal bank transfers and serve as manual-check signer on request.

Controls, Verification & Process Ownership: Serve as the verification checkpoint for the Clerk's batches and deposits, enforcing dual control and segregation of duties.

Month-End & Audit Support: Deliver reconciled weekly batches, transaction reports, and category reports to Accounting on the close calendar. Provide digital audit-ready documentation and support external audit and giving-statement requests.

Required Qualifications: Associate or Bachelor's degree in accounting, finance, or a related field (or equivalent experience).35+ years in accounts receivable, contribution processing, or reconciliation, including multi-account or multi-entity work. Demonstrated reconciliation skill (sub-ledger to GL, bank reconciliation) and confident discrepancy research. Working knowledge of Pushpay (or similar donor platform), Church Community Builder, Salesforce and a cloud GL such as Sage Intacct. Intermediate spreadsheet skills (lookups, pivot tables); comfort with CSV files and larger data sets. Experience reconciling merchant or e-commerce platforms (such as Stripe, Square, or Shopify), including processor fees, payouts, refunds, and chargebacks. Able to build and maintain schedules that track multiple income streams and calculate splits or allocations accurately. Strong written and verbal communication; able to handle sensitive donor and customer situations with grace and discretion. Alignment with the mission and values of Redemption Church.

Preferred: Prior nonprofit/church experience and familiarity with multi-entity fund accounting. Exposure to Sage Intacct reporting and to integrations between Pushpay, Salesforce, and the GL.Music-industry or royalty accounting experience tracking royalty and publishing income, sync/mechanical/performance licensing, and artist/management split reporting. Familiarity with nonprofit revenue recognition for both contributions (ASC 958) and exchange/earned revenue (ASC 606), and PCI-DSS handling of cardholder and donor data.

Work Environment & Physical Demands: On-site office plus time in the secured count room/vault; prolonged periods at a workstation. Periodic handling of currency and deposits; occasional lifting up to 25 lbs. Some evenings/weekends during high-volume giving seasons and audit fieldwork. Redemption Church is an equal-opportunity employer. All offers of employment are contingent upon a background check.

Benefits: Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay, Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor