Customer Service Representative

Position Type: Contract

Required: Experience in financial services. College degree or previous contact center experience. Minimum of 1 year of experience in customer service, sales, or call center. Ability to contribute in a fast-paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change. Highly professional, career-driven, and committed to World-Class Service. Strong communication, multitasking, problem-solving, and customer service skills. Experience handling high-volume inbound calls while meeting performance metrics and service levels.

Preferred: Financial services or banking experience. Experience handling inbound calls and account-related inquiries. Experience with Cash Management, online banking, and mobile banking support. Demonstrated employment stability and a record of successfully completing prior assignments.

Responsibilities: Handle incoming phone calls regarding various service inquiries on accounts. Respond with a high degree of accuracy and efficiency. Consistently meet key department performance metrics. Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries. If your background aligns with what we're looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity.#LI-VK1#HbM6349