Job Title Performs work of moderate difficulty processing financial transactions; reconciles accounts; serves as cashier; provides customer service in processing transactions; collects funds for services provided by the City.
Essential Job Functions:
Answers telephone and directs customers to proper department and personnel; responds to inquiries regarding bills, explains billing to customers; assists with problems. Establishes new utility billing accounts, and collects required deposit; Obtains signed utility service agreement from customers; Processes utility bill payments; makes payment arrangements, explains how charges are determined and corrects errors. Researches history of and corrects water bills; completes financial adjustments for incorrect bills. Determines water shut-offs required; directs shut-offs; maintains records of payments and special problems. Receives traffic and parking ticket payments; accesses computer records for court dates, amounts of fines; generates computer printouts for parking tickets, contacts police department after warrants are paid. Assists with interest payments, returned checks and chargebacks, and automatic payments; Reconciles and balances previous day's business and funds; prepares deposit forms; runs interface reports and balances; distributes receipts to proper people; takes deposit to bank. Bills residents for a variety of services provided by the City. Conducts over-the-counter transactions and collects money from the public in payment for water bills and other services provided by the City. Balances and maintains petty cash drawer. Sets up cash drawer for the day's work to make change for incoming citizens to pay for fines, parking tickets, and other miscellaneous goods and services. Accounts for and balances daily receipts; prepares and makes bank deposits. Processes credit card payments; Issues business licenses, beer licenses and mixed beverage licenses. Answers phone and responds to inquiries regarding policies and practices relating to the service provided. Enters and retrieves a variety of technical accounting and/or financial information into a computer in order to update records, process transactions and respond to requests for information. Deals with the general public answering questions, providing information and assistance over the telephone and in person. Runs end of month reports and balances for utility billing and provides reports to accounting department. Performs other related duties as assigned.
Minimum Qualifications:
Required High school diploma or GED; and, One to two years of progressively responsible related experience; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications: None.
Material and Equipment Used:
General Office Equipment, Computer, Calculator Postage Machine & Scales, Scanner, FaxBenefitsWe offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of __ hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.
