Consumer Care Representative The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors.
Benefits include:
11 paid holidays, 401(k), 401(k) matching, AD&D insurance, dental insurance, disability insurance, employee assistance program, health insurance, life insurance, paid sick time, paid time off, paid training, referral program, and vision insurance. This is a full-time in-office opportunity located at 401 White Horse Rd, Voorhees, NJ 08043. The pay starts at $18.00 per hour plus $630 to be paid towards medical health insurance per month, with monthly bonus potential. The schedule is Monday to Friday 8am-5pm. Qualifications include a high school diploma or GED, collection experience preferred, reading and typing, working knowledge of modern office procedures, methods, and computer equipment, excellent communication skills, principles and practices of customer service, good organizational skills and attention to detail, ability to comply with rules, regulations, laws and methods related to debt collection, work independently in the absence of immediate supervision, ability to handle and resolve recurring problems, successfully complete and pass the FDCPA test, successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure. As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.
