AI Workflow Engineer
williams leaNew York, NY
£60,000 per annum
APPLY (opens in a new tab)AI Workflow Engineer
williams leaNew York, NYSenior L5
APPLY NOW (opens in a new tab)£60,000 per annum
AI Workflow Engineer Salary:
£60,000 per annum, plus company benefits Location: Remote Contract: Full Time 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break Work model: Remote
Williams Lea seeks an AI Workflow Engineer to join our team! Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes. Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale. Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role This is an exciting opportunity for a person looking to elevate their career within our technology team!
Key responsibilities:
Build and deploy AI workflows and skills using AIVA Design prompts, tool integrations, workflows and evaluation frameworks
Integrate AI solutions with APIs, databases and enterprise systems
Build guardrails, exception handling and HITL patterns
Rapidly build, test, demonstrate and refine solutions with clients
Collaborate with Technical Leads, BAs, Integration Engineers and Operations SMEs
Personal attributes 3+ years in software engineering, AI/ML or automation platforms
Strong knowledge of LLM APIs, prompt engineering, agent frameworks and AI orchestration
Experience building production-quality AI applications and integrations
Knowledge of evaluation, observability and guardrails
Strong stakeholder communication and problem-solving skills
Bachelor's degree in Computer Science, Engineering or related technical field
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience. To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
Salary sacrifice schemes
Retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme
Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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