Box Office AttendantThe Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at the Federal Way Performing Arts and Event Center. This role pays an hourly rate of $19.50. Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching. This position will remain open until December 31, 2026.
Responsibilities:
Know and understand the operations of the Etix ticketing systemFamiliarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)Know and understand seating charts and configurations of the FWPAECPerform transactions for all events on the ticketing system with efficiency and accuracyCollect the proper credit card amount for the purchase of ticket(s) as well as give back the proper number of ticketsCommunicate and satisfy patrons with world-class customer serviceOperate phone and address call-in patrons' requests for informationReconcile all monies received from ticket salesMaintain confidentialityAdditional duties may be assigned by Box Office Manager or Box Office SupervisorQualificationsAbility to multitask in a fast?paced environmentFamiliarity with Windows-based computersPossess excellent customer service skillsExperience working with the publicAbility to work independently and as a productive member of a teamCapable of working a flexible schedule and extended hours, including but not limited to working nights, weekends, and holidays in addition to traditional business hoursStrong verbal communication skillsProven ability to work well with all levels of managementStrong analytical and problem?solving skills
