Recovery Specialist Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.
Responsibilities
Position Responsibilities:- Responsible for collecting on bad debt accounts
- Achieve monthly goals
- Make outbound calls and handle inbound calls to resolve bad debt accounts
- Locate customers to resolve bad debt accounts
Qualifications
Requirements:- College degree preferred but not required; equivalent work experience will also be considered
- Two years of recent consumer collections experience; willing to train the right individual
- Skip tracing
- Third-party collections, auto collections, manual dialing
- Accountability to individual monthly goals
- Business understanding and demonstrated skills and knowledge in:
- Credit and collections
- Communications – verbal and written
- Professional and persuasive communication
- Computer applications
NegotiationSelf-motivated
Goal driven
OrganizationThe following individual skills and characteristics are particularly important:
Analytical
Standards and Ethics
ApproachableDecisiveCollaborativeCompany-paid benefits include:
Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
Short term and long-term disability, Employee Assistance Program
Business travel accident insurance
Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
Market competitive compensation with rewards for high performance and special skills
Bonus, incentives, awards, or sales commissions depending on position and level
Base pay progression through lateral & promotional development on both managerial and technical career paths
Paid time off, vacation, and paid holidays
Tuition Assistance Plan
Employee Stock Purchase Plan – annual optional enrollment period
Retirement programs including 401(k) Plan with matching employer contributions
Will be required to pass an immediate drug test upon offer. No travel expected. Normal working hours. Normal office environment. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
