Retail Showroom Associate Everything Kitchens is an online retailer specializing in quality kitchen equipment, cookware, and culinary tools. Our team works together across departments to bring great products and helpful content to home cooks and kitchen enthusiasts across the country.
About the Role:
As a Retail Showroom Associate, you will play a pivotal role in delivering exceptional customer service by assisting customers with their purchases, managing checkout processes, and coordinating order pickups. You will ensure efficient coordination with the warehouse for non-stocked items and maintain accurate cash drawer reconciliation. Additionally, you will be responsible for replenishing store goods daily, and supporting loss prevention efforts. Your attention to detail and commitment to customer satisfaction will contribute to the smooth operation of the retail showroom.
Key Responsibilities:
Assisting Showroom Customers: Assist customers with their purchases by providing knowledgeable guidance, answering questions, and ensuring a smooth and satisfying shopping experience.
Facilitating Immediate Fulfillment of Non-Stocked Showroom Products: Coordinate with warehouse staff to quickly process and fulfill orders for products not displayed on the showroom floor.
Managing Checkout Processes: Manage checkout processes by efficiently handling transactions and processing payments.
Coordinating Order Pickups: Coordinate order pickups by organizing and communicating with the warehouse team to ensure timely and accurate retrieval of items for customer collection.
Reconciling Cash Drawer: Ensure the accuracy of daily transactions by balancing and reconciling the cash drawer at the end of each shift, identifying and resolving any discrepancies.
Showroom Product Replenishment: Maintain optimal product availability and presentation by regularly restocking showroom shelves and displays, ensuring items are correctly placed and aligned with inventory levels.
Loss Prevention: Implement proactive measures to deter theft and reduce loss by monitoring customer behavior, securing high-value items, and adhering to company policies for handling suspicious activity.
Everything Kitchens retains the right to change or assign other duties to this position.
Requirements: Qualifications & Physical Demands:
- Comfortable and literate with computers (Windows 10) and mobile devices
- Ability to handle confidential and sensitive information with utmost integrity and discretion
- Ability to remain in a stationary position at least 25% of the time during shift (typically up to 8 hours per day)
- Ability to move throughout the building at least 75% of the time during shift (typically up to 8 hours per day)
- Ability to move product up to 25 pounds regularly, and occasionally up to 50 pounds (team lift)
Work Environment: Climate-controlled office environment (indoors) Noise level is quiet to moderate
Schedule
Required: (available 6 days a week)
Friday, Saturday, & Monday are required but the other three days are picked out of the remaining days with one day off.
Hours: 10:00 a.m. – 6:00 p.m. (40 – 50 hours/week)
