Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders. Purpose The Manager, Operations - Field Services is responsible for the leadership and oversight of Liberty Utilities' Troubleman and Metering operations. This position leads day-to-day field service activities while ensuring safe, reliable, and customer-focused service for the communities we serve. The successful candidate will provide leadership to field personnel, support the continued evolution of the Metering Department, and drive operational excellence through program development, process improvement, and effective customer engagement. This position serves as a key leader in responding to customer concerns, supporting system reliability, and developing procedures and standards that improve organizational performance.
Accountabilities:
Provide leadership and oversight of Troubleman and Metering operations. Lead, develop, and support employees in a safe, accountable, and high-performing work environment. Manage complex customer concerns and serve as an escalation point for service-related issues.
Develop and maintain operating procedures, standards, and work practices.
Lead process improvement initiatives that improve safety, efficiency, reliability, and customer satisfaction.
Lead transformational initiatives within the Metering Department, including process development, operational improvements, workforce effectiveness, and modernization efforts.
Ensure compliance with company policies, safety requirements, regulatory obligations, and collective bargaining agreements.
Coordinate outage response, storm restoration, emergency operations, and other field service activities.
Develop operational plans, budgets, goals, and performance measures.
Foster strong working relationships with customers, employees, contractors, and internal stakeholders.
Education and Experience:
Bachelor's degree in Engineering, Business, Utility Operations, or a related field, or equivalent combination of education and experience.5+ years' Experience in utility operations, field services, metering, customer service, or related areas.3+ years' Leadership experience with demonstrated ability to develop and motivate employees. Demonstrated ability to develop programs, procedures, and operational processes. Strong communication, conflict resolution, and customer relationship management skills. Proven ability to lead change and drive continuous improvement initiatives. Experience leading union-represented employees preferred. Experience with metering operations, AMI systems, and utility work management systems preferred. The pay range for this position is $120,000 to $180,000. There are many factors considered to determine salary to be offered. Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. As the successful candidate
Our Mission:
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our Vision:- We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
- Our Guiding Principles
- Customer Centric
- IntegrityEntrepreneurialTeamworkOwner mindset
- Outcome focused
- Continuous learning
What we offer:- Collaborative environment with a genuine flexible working policy 401k Plan with matching
- Share purchase/match plan
- Leadership Development Program
- Volunteer paid days off
- Employee Assistance Program
- Achievement fund Free parking
- Variety of Health & Wellness programs
- Discount and Perks program
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
