Operations CoordinatorPOP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 ROBO Shop across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Opportunity Overview:
The Operations Coordinator is responsible for the daily operation of multiple POP MART ROBO Shop units, ensuring they are stocked, clean, functional, and performing at peak efficiency. This role is the frontline operator, providing field insights, performing routine audits, and coordinating restocks, recruiting and service actions across their assigned areas. Additionally, this role supports the project management of new ROBO Shop installations, relocations, and upgrades, ensuring all launch activities are executed on time and meet operational standards. We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.
What You Will Achieve:- Manage a multi-unit POP MART ROBO Shop, performing regular onsite visits.
- Respond to machine alerts, stockouts, and operational issues promptly.
- Recruiting individuals, teams, or 3rd party partners to operate ROBO Shop.
- Coordinate with restocking teams, vendors, and internal support.
- Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
- Log visit notes, upload photos, and maintain accurate records.
- Conduct basic troubleshooting and escalate technical issues.
- Ensure product availability and uptime KPIs are met.
- Execute resets, seasonal updates, and product transitions.
- Support the end-to-end execution of new ROBO Shop installations, relocations, and upgrades.
- Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocation, etc.) to ensure launch readiness.
- Perform on-site installation tasks including basic setup, machine testing, merchandising, and initial calibration.
- Document installation progress through photos, checklists, and launch status reports.
- Validate machine functionality and QC standards before handoff to Operations.
- Assist with vendor scheduling, access coordination, and on-site troubleshooting during installs.
- Ensure all new ROBO Shop meet brand, merchandising, and performance standards pre-launch.
- KPIs / Success Metrics
- Uptime % across assigned units
- Inventory accuracy & stockout rate
- Average response time to alerts
- Completion of scheduled visits
- Execution accuracy (resets, promos, planograms)
- On-time completion of tasksWhat You Will NeedStrong reliability & time management
- Problem-solving and independent decision-making
- Attention to detail and operational discipline
- Customer service mentality
- Comfort in fast-paced field environments
- Ability to manage timelines and coordinate multiple stakeholders
- Strong organizational skills for tracking installation milestones
- Tools & Technical Skills
- Internal dashboards (inventory, sales, alerts)
- Basic mechanical troubleshooting
- Smartphone-based reporting tools
- Installation checklists & launch management tools
- Basic familiarity with installation hardware and machine setup
Physical Requirements:- Lift/carry 20–40 lbs (product cases)
- Stand, walk, and drive for extended periods
- Comfortable working in malls, retail centers, airports
Ability to assist with basic machine installations and on-site setup tasksWhat We OfferMarket-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.
POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
