Key Account Manager

Key Account Manager | 1st Choice Freight | Chicago, IL

Every load tells a story about the company behind it, and at 1st Choice Freight we make sure it's a good one. We're a fast-growing 3PL built on a simple idea: customers and carriers deserve a partner who picks up the phone, owns the problem, and gets the freight where it needs to go. We're growing quickly, and we're looking for driven people who take ownership and want their work to make a visible difference. If you want a place where your effort is noticed, your ideas are heard, and your career can grow as fast as you can, you'll fit in here.

Manage orders end to end, from building the order, to scheduling and communicating updates. Respond to customer requests, quotes, and updates quickly and professionally Proactively communicate shipment status, delays, and exceptions, so customers hear it from you first Keep order details in our TMS accurate and complete Solve problems Resolve service issues, delays, and disputes quickly and fairly Create solutions for complex, time-sensitive, or unusual shipments Work with the carrier team to communicate needs on urgent shipments Spot recurring issues and recommend process improvements to the Operations Manager Thrive in the pace Juggle multiple shipments and priorities in a fast-moving, ever-changing environment Stay calm and solutions-focused when plans change at the last minute What You Bring RequiredTruckload operations experience at a freight brokerage, 3PL, or carrier Strong customer relationship management and client communication skills Proven problem-solving and conflict-resolution abilities Excellent organization and time management, with a track record of meeting deadlines Comfort working in a fast-paced, high-volume environment PreferredExperience with Expedite, Drayage, or LTL is a bonus Experience growing accounts or supporting business development Familiarity with a brokerage TMS (Turvo experience is a plus) Why 1st Choice Freight A growing company where your impact is visible and recognized Room to advance as the team and the business grow A team-first culture built on ownership, hustle, and doing right by our customers Eligible for bonuses/commissions based on performance Medical, Dental, Vision insurance; PTO and Sick leave plans Ready to make an impact? Apply today.