Assistant General Manager, Pet Resorts, National Veterinary Associates (NVA) Do you love working with pets, leading people, and helping teams succeed? Are you energized by building a great culture, driving results, and growing your career in operations leadership? Pet Resorts is looking for a passionate Assistant General Manager to help lead a high-performing team and support day-to-day operations. This is a hands-on leadership role where you'll partner closely with the General Manager to run day-to-day operations, develop team members, and deliver outstanding care and service to pets and their people. If you're excited about coaching others, solving problems, and being part of a fast-growing organization in the pet care industry, we'd love to meet you.
Who We Are:
NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
About the Role:
As an Assistant General Manager, you are a key leader in the resort. You'll support the General Manager in:
- Running smooth daily operations
- Developing and coaching Shift Leads and Team Members Driving sales, memberships, and service growth Managing labor, expenses, and operational standards
- Creating a positive, engaging workplace culture
You and the GM operate as true partners, with a shared plan for how the resort succeeds.
What You'll Do Leadership & Culture
Lead by example and model NVA values and leadership competencies
Coach, train, and develop Shift Leads and Team Members
Recognize great performance and address issues promptly and fairly
Help build a culture where people feel supported, challenged, and proud to work
Operations & Guest Experience
Ensure excellent pet care, cleanliness, safety, and facility standards
Lead 1-2 shifts per week as Manager on DutyEnsure proper staffing and smooth shift execution
Resolve customer concerns with empathy and professionalism
Sales & Business Performance
Support execution of sales and marketing initiatives
Help drive memberships, multi-service usage, and local lead generation
Review KPIs (sales, labor, expenses, guest satisfaction) and take action
Assist with budgeting, scheduling, and expense management
Team & Talent
Participate in recruiting, hiring, onboarding, and training
Ensure team members complete required training and certifications
Build a pipeline of future leaders
What We're Looking For:- Passion for pets and customer service 2-4 years of customer service experience (leadership experience a plus)
- Hospitality, retail, restaurant, or veterinary experience preferred
- Strong communication and people leadership skills
- Comfortable in both front-of-house and back-of-house environments
- Willingness to work evenings, weekends, and up to 45-50 hours per week
- High school diploma or equivalent (college coursework or degree a plus)
- Valid driver's license and reliable transportation
- Bilingual skills are a plus!
Why You'll Love Working Here:- Competitive salary
- Medical, Dental, Vision 401(k) with employer matchHSA & FSA options
- Short-term & long-term disability
- Accident, hospital indemnity, and critical illness plans
- Career growth within a rapidly expanding company
- A workplace where pets are part of the family
Equal Opportunity EmployerNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
Monday to Friday
Weekend availability
HolidaysSupplemental pay
Bonus pay
Benefits:- Paid time off
- Health insurance
- Dental insurance
- Vision insurance 401(k)401(k) matching
- Employee discount
- Paid training
