Job Responsibilities:
Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts. Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Develops good working relationships and rapport with customers. Greets regular customers by name. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. Follows company pricing and credit guidelines. Sales Results and Responsibilities - Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply - Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. Uncovers and communicates sales lead information to outside sales staff and management. Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
Requirements:
Language Proficiencies: Proficient conversational English skills. The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities. Conversational fluency in Spanish.
Education and Experience Required: High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
Preferred:
2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
