Spa Concierge The Ocean House seeks Spa Concierge. Primary job responsibilities include constantly exhibiting Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards. Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation. Pro-actively addressing guest concerns or questions, offering alternative solutions as needed. Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales. When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings. Conduct guest tours and escorts of Spa areas, fitness, and pool. Secondary responsibilities include maintaining Spa retail area with stocking, inventory count, and light cleaning as necessary. Complete required reports and paperwork as directed by supervisor. Utilize computer systems to create guest itineraries, respond to e-mail inquiries in a prompt manner, generate system tickets for Ocean House procedures and other software systems as needed. Other duties as assigned. Prior guest service experience preferred. Prior spa experience strongly preferred. Exceptional emotional intelligence. Must speak clearly and understandably. Exceptional conversation and telephone skills. Ability to stand for duration of shift. Ability to look at a screen for duration of shift. Occasional ability to lift up to 15 pounds. Performance of duties occurs indoors in temperature controlled setting. Position will be primarily performed standing and requires use of telephone and computer equipment.
