Lobby Ambassador - JW Marriott Anaheim Resort

Job Details: Compensation Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $23 hour. Benefits Employees are eligible to enroll in medical insurance dental insurance vision insurance accident insurance critical illness insurance hospital indemnity insurance telemedicine benefits basic life and AD&D insurance short-term and long-term disability company’s 401k retirement savings plan Paid Time Off (PTO) & Holidays Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY: The Lobby Ambassador is responsible for welcoming and greeting hotel guests and patrons to the hotel in a friendly, efficient, and courteous manner. This role collaborates directly with the front office to ensure an engaging and hospitable environment for all hotel guests and visitors. The work schedule for this position varies based on business needs and includes evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS: Maintain a professional, welcoming presence at hotel entrance and public areas ensuring high-level customer service. 65% Monitor and report maintenance or safety concerns in public areas. 5% Perform additional duties as assigned by management. 10% Assist the front desk with line management. 20%

QUALIFICATIONS: Education High School diploma or general education degree (GED) preferred. Licensure, Certification, etc. N/A Work Experience Hospitality experience and/or customer/guest service experience preferred. Related guest service experience and/or training; Or an equivalent combination of education and experience.

Knowledge & Skills: Strong understanding of customer service principles and best practices in the hospitality industry. Ability to read and write standard English. Excellent multitasking and prioritization skills. Ability to remain calm and professional in high-pressure situations. Experience handling and de-escalating guest concerns effectively. Ability to work independently with minimal supervision. Proficiency in basic computer operations and hotel management software. Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff and VIP clients. SCOPE Authority to Act Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization. Performs duties with little direction given, operating from established directions and instructions. Decisions are made within general Towne Park policy constraints but occasionally require independent decision making. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exerting up to 20 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Travel of up to 0% may be required. Equal Opportunity & Diversity Towne is an affirmative action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at HRSupport@townepark.com or (844) 869-6375. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.