Customer Service Representative | Billing Support (Chat)

Responsibilities: As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication skills, multi-tasking, and problem-solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you'll have the opportunity to make a positive difference for our subscribers and the company. WHAT OUR CHAT BILLING AGENTS ENJOY MOSTInteracting with customers through our web-based chat platform Learning about our products and services to provide knowledgeable customer service Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more Representing a Fortune 100 company and being the written voice of Spectrum Taking pride in upholding positive relationships and creating best-in-class customer experiences We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you'll thrive inside our customer-centric environment.

Qualifications: WHAT YOU'LL BRING TO SPECTRUMRequired Qualifications

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers

Technical Skills: MS Office and personal computer skills

Skills: Communication, dependability, multi-tasking, typing, customer service