Remote Bilingual Customer Support Specialist

What You'll Do: Handle customer inquiries and complaints in two languages from first contact through to full resolution Maintain accurate records of every customer interaction and outcome within the customer relationship management system Identify the root cause of recurring issues and escalate patterns that require process-level attention Manage multiple open cases simultaneously, keeping each one progressing without delays Apply company service procedures consistently across all contacts, regardless of language or channel What We're Looking For 1–5 years of experience in a customer service role, or 5+ years at a mid-senior level Fluency in two languages, with the ability to communicate clearly and professionally in both Proven ability to resolve customer problems independently and to a satisfactory conclusion Experience managing multiple tasks or cases at the same time without loss of accuracy Hands-on experience using customer relationship management systems to log and track interactions Bonus — Not Required Experience in a fully remote, asynchronous customer service environment "