Intake Administrator As our Intake Administrator, you'll be the friendly, upbeat voice our customers hear first. This role involves managing phone communications, handling work order entries, ensuring customer concerns are heard to help them with the correct resolution, all while maintaining a warm, personable approach. If you're outgoing, organized, and love helping people, this is a great opportunity to grow your skills within our dynamic, start-up department at Bish's RV. This position is based out of our Dealership Support Center in Meridian, ID. Pay potential: $18+ per hour
What you'll do:- Serve as the primary contact for inbound and outbound calls
- Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude
- Schedule service appointments and coordinate the next correct steps for each customer
- Accurately enter customer RV or trailer concerns into our system to create service requests for our virtual master technicians
- Transfer customers calling for updates to the correct departments
What we're looking for:- Exceptional communication skills, with a confident and friendly phone presence
- Strong multitasking abilities, particularly with multi-line phone systems
- Proficiency in data entry and computer systems
- Ability to follow basic phone script outline while maintaining an outgoing personality through phone call
- Comfortability working in an omnichannel environment including SMS web chats, emails, and calls
- Positive, adaptable personality suited for a fast-paced environment
- Professional, polished appearance and demeanor
- Availability to work Mondays and weekends
- Ability to pass a background check and drug test
- Commitment to representing our company's Vision, Mission, and Values with every customer interaction
Who we are:
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled. We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.
Perks:- Employee discounts
- Gym membership reimbursement
- Opportunities for advancement
- Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
- Incredible Team Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
