Field Installation Technician - DC Metro Area

What You'll Do: Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team Maintain and service installed products at customer locations Provide installation, setup and teardown of product for demos and trade shows Report and escalate product issues and resolution to appropriate personnel Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem Provide training and certification to integrators on site when appropriate conditions apply. Provide accurate notes and documentation on completed projects Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions Ability to maintain acceptable standards of office conduct Ability to come to work demonstrating timely and regular attendance Ability to handle stress effectively Ability to learn on the job in a fast-paced environment Who You'll Work With: External Customers Engineering Team Technical Support Team