SSAB Sales Support RepresentativeSSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state of the art facilities strategically located in key regions across the U.S. SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure.
Job Purpose:
To provide direct support to the Regional Sales Managers in the ongoing development of existing and prospective SSAB customers to ensure that the department is able to meet its growth targets in accordance with applicable laws and per company Policy.
Duties and Responsibilities:- Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders
- Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases
- Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems
- Develop quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned
- Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
- Suggest related and new items (value added & complimentary products), explaining technical features, and complies with the Company's Ethical Policy
- Remains knowledgeable and up-to-date on changes, new products and developments in SSAB and the industries in which we support
- Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports
- Contributes to team effort by accomplishing related results as needed
- Source new sales opportunities through inbound lead follow-up and emails
QualificationsRequired Education & Experience:- High School Diploma or equivalent 2 - 4+ years of experience performing sales (inside or outside)
- Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
- Excellent computer proficiency (MS Office Word, Excel, PowerPoint and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
Current/active driver's licenseSSAB's vision is a stronger, lighter and more sustainable world. SSAB's values form the guiding principals of our company. They shape our culture and characteristics. They serve as a compass for our actions and behavior, and describe what we stand for. Values guide us daily in making the right choices and doing the right things. SSAB's values are:
Driven - Together we create value
True - Do what is right
Ahead - Future in mind
