Cyber ServiceNow - Senior Consultant

Responsibilities: Conduce requirements workshops and stakeholder interviews to capture and document business needs, user stories, and process flows Assess processes, controls, and tools to identify ServiceNow configuration and automation opportunities across ITOM, ITAM, ICRM, SecOps, TPRM, and ServiceNow AI Control Tower use cases Support functional design and configuration of ServiceNow modules (forms, workflows, notifications, SLAs, dashboards, reports, roles, access controls) Document data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and AI governance Produce project artifacts (requirements docs, functional designs, test scenarios, training materials, release notes, deployment support) Collaborate with client, functional, and technical teams to support demos, UAT, defect triage, training, cutover, and adoption

Key requirements: Bachelor's degree in a related field and 4+ years of experience in ServiceNow implementation in a client-facing role 4+ years gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation 4+ years designing, configuring, or implementing ServiceNow solutions in ITOM, ITAM, ICRM, SecOps, or TPRM 4+ years configuring ServiceNow forms, workflows, notifications, SLAs, reports, dashboards, roles, or access controls Ability to travel ~50% Limited immigration sponsorship may be available 独立に働く能力とチームでの協働 明確な口頭・書面コミュニケーション 細部への徹底した注意力と品質意識 ServiceNow ITOM ServiceNow ITAM ServiceNow ICRM