Customer Experience Manager
virtual vocationsNew York, NY
Customer Experience Manager
virtual vocationsNew York, NYSenior L5
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Managers
Telemarketing Bureaus and Other Contact CentersComputer Systems Design ServicesOther Computer Related Services
APPLY NOW (opens in a new tab)Owning the strategy and improvement portfolio for the early patient and provider journey, the full-time remote Customer Experience Manager will manage initiatives from initial engagement through to actionable order completion, collaborating with various teams to enhance customer experience.
Key responsibilities:
Own the Engage & Initiate value-stream strategy and improvement portfolio, ensuring alignment from initial engagement to order completion
Partner with Journey Directors to align the roadmap with overall journey strategies and prioritize initiatives based on customer needs and operational performance
Drive cross-functional alignment on value-stream priorities and represent the value stream in planning and governance discussionsRequired qualificationsBachelor's degree or equivalent experience in customer experience, business, marketing, healthcare administration, or a related field
Eight or more years of experience in customer experience, service design, consulting, or related disciplines
Demonstrated experience owning a customer journey or value-stream strategy and improvement portfolio
Ability to influence senior leaders and drive decisions without direct authority
Strong skills in translating customer and business needs into clear requirements and implementation actions
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Level
Senior L5
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago