Patient Liaison

Key Responsibilities: Provide real-time video remote interpretation between patients, families, and healthcare providers in the patient's preferred language. Accurately interpret medical terminology, including anatomy, procedures, and medications. Support effective communication in both clinical and non-clinical settings. Maintain strict confidentiality and compliance with all patient privacy policies. Assist with translation of written documents, as needed. Act as a trusted cultural and linguistic resource for care teams.

Minimum Qualifications: Successful completion of a medical interpreter competency assessment. Completion of a 40-hour medical interpreter training program (e.g., "Bridging the Gap"). Minimum of 2 years of medical interpretation experience.

Preferred Qualifications: Prior Video Remote Interpretation experience. Certified Medical Interpreter (CMI) or Certified Healthcare Interpreter (CHI) credential. Skills & CompetenciesStrong bilingual communication skills and fluency in medical terminology. Proficiency in basic computer and technology use. Ability to exercise critical thinking and sound judgment in fast-paced environments. Ability to work independently with minimal supervision. Commitment to equity, cultural sensitivity, and patient advocacy. Work EnvironmentThe work involves providing medical interpretation to patients and care teams via video teleconferencing. It is not in-person within hospitals and clinics. 100% in-office environment. Fast-paced clinical setting requiring adaptability and responsiveness.

Physical requirements: Light level activity.