Manager, Service Ops

Country: United States of America

Location: OT363: SO - Phoenix, AZ 4405 East Baseline Rd, Phoenix, AZ, 85042 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is seeking a Manager, Service Operations to join our team in Phoenix, Arizona. In this role, you’ll lead the day-to-day service operations for our service mechanics, primarily supporting our downtown Phoenix territory. You’ll coordinate field activities, support your team, address service needs, and help deliver a high level of service to our customers. We’re looking for someone with strong elevator industry knowledge or relevant mechanical/technical experience who is ready to grow into an operations leadership role. Previous supervisory experience is not required, making this a great opportunity for an experienced field professional or project manager ready for their next career step. On a typical day you will: Lead the day-to-dayfield service operationsfor a team of approximately 10 elevator mechanics Coordinate and schedule labor resources, service visits, and field activities to support customer needs and efficient operations Support the resolution ofinspection-related corrections, missed work, service requests, and other field operational needs Maintain a strong focus onsafety, quality, productivity, and customer serviceacross field operations Develop and maintain professional, productive relationships withfield employees, customers, and internal partners Communicate directly with customers, including helping resolve complex or challenging service situations UseSalesforce, CRM, scheduling, and other computer-based systemsto assign work, coordinate field activities, and support day-to-day operations Identify operational challenges and work with the team to develop solutions that improve service delivery and efficiency Provide leadership and day-to-day support to field employees, helping ensure work is coordinated effectively What you will need to be successful: Elevator industry knowledge and experience is required, with a strong understanding of elevator field operations preferred Candidates from adjacent industries may also be considered with relevant experience in amechanical or technical environment, such as engineering, facilities management, field service, or similar work Bachelor’s degree preferred; a high school diploma combined with relevant work experience may be considered in lieu of a degree Strong written and verbal communication skills with the confidence to build relationships and communicate directly with customers, including when resolving service issues Demonstrated ability tolead, coordinate, and support field employeesin a fast-paced environment Strong computer skills with the ability to quickly learn scheduling, work management, and Salesforce/CRM systems Strong organizational, time management, and problem-solving skills, with the ability to adapt and manage multiple priorities

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. p.