Restoration Office Specialist

Research restoration office practices and performance, develop clear administrative resources, and troubleshoot process issues across franchise operations. Partner with field and headquarters teams to improve coordination throughout the restoration job lifecycle, including job files, billing, audits, and closeout. Research market demands, standards, best practices, trends, and franchise office performance. Organize and communicate administrative processes to franchise office teams and job file coordinators. Troubleshoot office process issues and propose operational improvements. Develop and maintain job aids, checklists, and forms for restoration office processes. Coordinate with field and strategic operations teams across the restoration job lifecycle. Communicate updates and resources to franchise office staff and headquarters teammates. Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Office Administrative process documentation Job file coordination Billing Estimating Audit and collections processes Operational research Medical Insurance Vision Insurance Dental Insurance 401k Profit Sharing Paid Time Off Paid Holidays Paid Parental Leave Fitness Facilities Employee Assistance Program