Customer Support AgentAgents will be responsible for providing excellent customer support service to our clients by taking inbound calls from customers needing assistance to include but not limited to; sales, account management, billing, and technical support.
Basic Requirements:
Associates degree or higher is preferred.
Minimum of 6 months previous customer service experience.
Inbound call sales experience will aide in eligibility requirements to service sales opportunities.
Excellent communication and computer skills, including MS Word, Excel & PowerPoint. Record and/or database management experience.
Mandatory:
High school diploma/GED or equivalent work experience.
Must be able to work a minimum of 20 hours per week. Some of these hours may be required to be serviced on either Saturday or Sunday. (Depending on the client.)Must be able to type a minimum of 35 wpm.
Must be able to attend online instructor-led training as required for certification to service selected client. (Note: Training is unpaid and has a duration of 2-6 weeks for up to 4 hours per day).
Technical Requirements:
High-speed internet broadband internet service. (No dial-up or wireless services are permitted.)Computer/laptop with a minimum of 2GB of RAM.Windows 7 or XP operating system. MAC supported on some client applications but not all.
PC speakers/speakers and compatible headset.
The following application is for a contract position with Six Elements Virtual Companies, LLC and not an application for employment.
