Internal Communications Senior Manager

Responsibilities: Develop and own an annual communications roadmap linked to business objectives and measure impact Advise senior leaders on strategy and execution—shape what, when, and how to communicate Become go-to expert on supported business areas with deep roadmap understanding Lead large, cross-functional, multi-quarter programs aligning partners with priorities Craft high-level, clear messaging for executives and company-wide distribution Lead crisis and change-management communications for complex, multi-stakeholder situations Anticipate challenges and proactively design solutions Use data and industry insights to refine strategy and communication Mentor and grow the team, upholding Lyft brand and voice across communications Maintain and express Lyft’s brand voice in written and verbal communications Keep Lyft fun

Key requirements: 8+ years in leading communications strategy and execution with internal or executive experience Proven trusted advisor to senior executives Experience leading multi-quarter, cross-functional programs with measurable impact Ability to move between strategy and execution, from plans to crisp communications Experience leading communications through crisis and organizational change Ability to explain complex business, product, or tech topics to broad audiences Experience tailoring communications to distributed and global workforces (including hourly workers) Clear point of view on how AI can improve communications and implement it Experience mentoring others and raising team standards Thrives in fast-paced, ambiguous environments Excellent written and verbal communication skills Lyft user/believer strategic thinking strong writing and storytelling trusted advisor to senior leaders data-driven decision making crisis communications change management