Job TitleCMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success, we have immediate openings for dynamic, motivated individuals. We also currently have opportunities for advancement within our organization for the right candidates interested in furthering their career.
Job Duties:
Communicate with consumers via telephone on an inbound and outbound dialing system.
Manage multiple accounts to resolve consumer account balances.
Demonstrate superior customer service skills, patience, and diligence with each account.
Provide consistent follow-up with consumers.
Collect full balances or negotiate highest possible payment arrangements with consumers.
Keep detailed records of all consumer communications and payment arrangements.
Use automated dialing technology as well as manual calling methods.
Process immediate payments establish recurring payments and follow specific scripting for PCI compliance.
Meet and/or exceed monthly financial goals.
Knowledge and Skills:
Demonstrated skill in negotiating and resolving conflicts.
Ability to speak persuasively and listen critically.
Prioritize multiple tasks demonstrating a high level of detail while providing excellent customer service, problem solving, critical thinking and superior communication skills. Must be friendly and outgoing.
Must possess strong computer skills. Ability to work independently in a fast-paced environment. Must be reliable, responsible, goal-oriented, and flexible.
Must be able to pass pre-employment screening.
Bilingual proficiency in Spanish a plus.
Requirements:- Must have at least 1 year of experience in bad debt collections
- Must work in the office daily due to various state collection licensing laws
- High school diploma or equivalent
Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.
