TERMINAL OPERATIONS OFFICER - Landside Operations

Terminal Operations Officer Applications accepted from: ALL PERSONS INTERESTED Division/Section : Bush Intercontinental / Terminal Operations Workdays & Hours : Shift work, could include a Rotating Schedule - weekends and holidays (Subject to change) Maintains a safe and efficient airport environment for passengers and personnel by conducting inspections, regulatory investigations, emergency response, and security activities in the terminal, airport operations area (AOA), perimeter, and tenant facilities. Enforces security regulations and policies while providing customer service. Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date. Essential job duties and responsibilities for the (Terminal Operations Officer) includes but are not limited to: Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Monitors for security/safety concerns and policy/procedure violations, and implement corrective actions, reports inspection findings to appropriate personnel. Performs TSA-mandated inspections. Responds to both regulated and non-regulated calls for service, including medical incidents, fire alarms, disturbances, badge issues, breaches, K-9 sweeps, unattended items, and roadway issues (e.g., roadway incidents, liability events, blocked access). Performs calls for service to all outbuildings on property. Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations. Inspects facilities to initiate work orders, including follow-up with maintenance to close out work orders requests. Observes and reports on tenant and airline activities to ensure compliance with airport leases, contracts, and operational standards, including safety and security. Proactively inspects airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities to ensure safe and secure operations in accordance with regulations, such as CFR 1542. Performs TSA-mandated inspections, including safety and security. Records violations and ensures follow-up; may issue Notices of Violation. Provides customer service while performing field duties in and around the terminal and landside areas. Assists airport customers and tenants by answering questions, resolving issues. Performs and maintains reports on airport security activities, including monitoring of airport security plan (ASP) areas and airport operations area (AOA) gates during system issues, implementing security incentive programs, and supporting investigations. Performs and reports on traffic and curbside management duties as needed. Inspects and enforces applicable regulations and policies; may request towing. Recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members. Supports special events and the facilitation of dignitaries, VIPs, and ADA passengers; assists with lost & found. May assist in the training and onboarding of teammates. Contributes to the team effort by performing other duties as assigned. The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.