Sr. IT Telecom & Clinical Communications Engineer Our patients are our number one priority! We're committed to giving children back their childhood!
Location: Dallas - Hospital
Additional Posting Details: M-F 8-5 and after hours and weekends as needed
Job Description
Position Summary:
Scottish Rite for Children is seeking a senior-level technical professional to lead the ownership and continuous improvement of the hospital's telecommunications and clinical communications environment. This role owns day-to-day operations, reliability, vendor coordination, documentation/runbooks, and modernization planning for cloud voice services (8x8), nurse call, and emergency alert platforms (for example: Ascom and Rauland), paging and mass notification services, and Plain Old Telephone Service (POTS) lines supporting life-safety and critical operations. The role partners with the Network team to ensure voice and clinical communications traffic is prioritized through Quality of Service (QoS) and securely segmented using Virtual Local Area Networks (VLANs).
Primary Responsibilities:- (Owned Scope)
- Cloud Voice and Telephony Platform Ownership (8x8)
- Clinical Communications (Nurse Call and Emergency Alert)
- Paging and Mass Notification
- Plain Old Telephone Service (POTS) Lines and Life-Safety Connectivity
- Network Collaboration (Partner, Not Owner)
- Service Governance and Documentation (Senior-Level Expectation)
- Automation and Artificial Intelligence (AI) Roadmap
Required Qualifications:
(Must-Have) Seven (5-7) or more years of experience in telecommunications and Unified Communications in a mission-critical environment; healthcare experience strongly preferred. Demonstrated ownership of enterprise voice services, including call routing design, troubleshooting, and operational governance. Experience partnering with network engineering teams to define and validate Quality of Service (QoS) and segmentation requirements for voice and clinical communications endpoints. Strong documentation discipline (runbooks, call flow diagrams, inventories, and standard operating procedures).Proven ability to lead incidents and vendors through escalation, root cause analysis, and sustained corrective actions.
Preferred Qualifications:- (Nice-to-Have / Can Learn)
- Direct hands-on experience administering 8x8 (or similar cloud voice platforms).Direct experience with nurse call and clinical communications platforms such as Ascom, and Rauland or similar platforms.
- Experience supporting mass notification and overhead paging solutions and their integrations.
- Relevant certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.Education
- Bachelor's degree in information technology, Engineering, Telecommunications, or a related field preferred.
- Equivalent combination of education, training, and relevant experience will be considered.
- Support ModelOnsite during standard business hours.
- Participates in an on-call rotation for mission-critical telecommunications and clinical communications.
