National Training Specialist
US-NY - Home Office
Full time
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
Estimated Salary: $80,000 to $95,000 annually based on qualifications and experience.
Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.
What you will do: Deliver training programs such as:
Hands‑on training for the installation, commissioning, and repair of commercial laundry appliances with associated payment systems
Technical, Safety, Procedural, and Customer‑Service training to employees and fellow training representatives
Operation, commissioning, installation, and repair of Commercial Laundry appliances
New Product Introduction (NPI) training
Train‑the‑trainer courses to branch level training representatives
Cross‑training other trainers to standardize teaching quality
Customer Experience and Customer Satisfaction training content and incorporate it into all technical training programs where possible
Other training as may become necessary
Provide independent judgement and discretion in designing and delivering training programs that are tailored by the instructor to regional needs and business objectives
Deliver engaging training through multiple modalities: in‑person, virtual, webinars, academies, and train‑the‑trainer programs
Consult and assist in the creation of interactive media assets for improved field performance
Interpret OEM products and associated documentation for incorporation into “WASH Pro” training programs
Define and monitor program‑success measures, including training effectiveness, and operational gaps; and recommend improvements. Analyze results; identify root causes of program gaps; and independently recommend corrective actions and longer‑term improvement priorities to business leaders
Conduct audits of branch‑led training sessions to evaluate whether training goals are achieved or to make recommendations for improvement
Evaluate trainer performance & Train‑the‑Trainer session effectiveness, identify gaps to recommend and implement improvements
Conduct Field Ride‑Alongs to assess and evaluate technician skill levels or identify gaps, adherence to procedural practices, and compliance with company safety practices; conduct remedial or targeted training programs as required
Partner with business leaders and subject‑matter experts to align training content to organizational goals
Assess and Incorporate “Customer‑Service” practices into technical training programs to ensure “Industry Leading Service” culture is promoted throughout
Collaborate with content creation experts and provide subject matter expertise for the development and creation of presentations, job‑aids, and documentation to enable WASH/Coinamatic/Hercules audiences to be successful with the full suite of OEM products within the company portfolio
Ensure safety practices and procedures are incorporated into all training programs
Attend OEM training for knowledge transfer and tailoring course to employee audiences
Keep accurate training attendance, post course feedback, and activity tracking records
Travel outside of regions for Audits, Cross Training, OEM training, and content development
Extensive travel within regions to conduct Branch upskilling and Train‑the‑Trainer courses
Serve as liaison between training, operations, and leadership teams
Maintain expertise in industry trends, best practices, and organizational systems
Other duties as assigned
What we are looking for:
5+ years of related experience in commercial appliance repair, installation, or reconditioning
Requires independent judgement and discretion in developing, designing and delivering training programs
Strong communication, presentation, coaching, and relationship‑building skills
Strong time‑management and organizational skills
Comfort with public speaking to audiences of varying sizes
Ability to work independently to meet business leaders needs for training services
Ability to independently manage multiple projects with moving deadlines
Working knowledge using Microsoft programs (Teams, PowerPoint, Excel, Word, etc.)
Experience delivering virtual training using MS Teams
Ability to travel extensively (50 – 70%)
Good driving record to allow for regional and cross regional travel utilizing rental vehicles or company fleet vehicles
Multilingual Skills may be required for some regions with large multilingual workforces or as regulated by Province
Work Environment:
The National Trainer operates in a fast‑paced, professional environment that requires flexibility and independent judgment. Work is performed in a combination of settings, including:
Remote/office‑based work for curriculum development, virtual training, planning and reporting
On‑site locations nationwide, such as corporate offices, regional branches, training conference rooms, or other facility locations
Classroom, workshop, or field environments where hands‑on training, coaching, or demonstrations may occur
Drives company vehicle or rental vehicle to multiple work locations; regularly enters/exits company vehicle, sits in company vehicle while driving to and from work locations for extended periods of time
Travel up to 50 – 70%, depending on business needs, including overnight and multi‑day trips
The role involves extended periods of standing during training sessions, frequent use of technology (LMS platforms, presentation tools, video conferencing, etc.), and regular interaction with employees at all levels of the organization. The position requires the ability to adapt to varying working conditions, manage shifting priorities, and maintain professionalism while representing the organization nationally.
Why Choose Us
Impactful Role: this is a ground‑floor opportunity to shape a national training function
Innovative Solutions: use insights, data, and feedback to influence how employees learn, grow, and succeed
Cross‑Functional Collaboration: work closely with business leaders to align training strategies and drive company‑wide results
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E‑Verify in states requiring E‑Verify to determine the eligibility of U.S.-based individuals to work in the U.S.
We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at hr@washlaundry.com to inquire about the position.
