eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.eMITS is NASA's enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency's mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA's mission to inspire discovery and share NASA's story with the world.
JOB RESPONSIBILITIES:
Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest Manage multiple project tasks simultaneously and provide daily/weekly activity reporting. Provide support for technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans. Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation Participate in the review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).Participate in engineering activities and meetings with Product Owners, customers, and stakeholders. Communicate technical concepts clearly to non-technical stakeholders. Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed Maintain relevant Microsoft Teams Rooms-related certifications. EDUCATION & WORK REQUIREMENTS:Requires minimum BA/BS and 5 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
Minimum Requirements:
Must be a U.S. citizen.
Current Microsoft Teams Rooms certification, kept current as the MTR device list changes.
Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
Demonstrated experience designing, installing, and configuring certified, appliance-based Microsoft Teams Rooms systems (compute, touch consoles, cameras, microphones, speakers, displays, and content ingest) that do not rely on third-party AV control systems.
Proven ability to engineer a room as a complete audio/video system, including room sizing, camera and microphone coverage, speaker coverage, display readability, cabling, and signal flow.
Experience with installation verification and acceptance testing, including camera framing, microphone pickup and noise rejection, and physical security.
Experience with network configuration and device enrollment (WCS Intune or equivalent) in line with Agency Security Configuration Standards.
Ability to write engineering documentation, installation guides, and end-user training materials that meet Section 508, kept in version-controlled repositories such as SharePoint Online.
Familiarity with EPEAT and energy-savings standards.
Strong communication and customer service skills, including explaining technical concepts to non-technical stakeholders and managing multiple projects with daily or weekly reporting.
Proficiency in Microsoft 365, SharePoint, and Box.
Preferred Qualifications:- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
- Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
- Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing training and training materials on collaboration and conference rooms
- Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.
ARES BENEFITS:
ARES offers a competitive compensation and benefit package. Full time employees may participate in: Medical Insurance Dental Insurance Vision InsuranceHSA/FSA Accounts Life & Disability Insurance Critical Illness & Accident InsuranceESOP401(k) PlanPaid Time Off & HolidaysARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5
