Office Manager
accentuate staffingChapel Hill, NC
Office Manager
accentuate staffingChapel Hill, NCMid L4
Secretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveExecutive Secretaries and Executive Administrative AssistantsOffice Clerks, General
Office Administrative ServicesAll Other Business Support ServicesAdministrative Management and General Management Consulting Services
APPLY NOW (opens in a new tab)Accentuate Staffing is seeking an experienced, forward-thinking Office Manager to lead administrative operations, manage team performance, and improve departmental efficiency. The ideal candidate is a proactive leader with strong analytical skills, sound judgment, and a commitment to delivering exceptional customer service. This role is well suited for a technology-savvy professional who thrives in a fast-paced environment, takes ownership of complex challenges, and continually looks for ways to improve processes, productivity, and team performance.
Responsibilities:
Team Leadership: Oversee daily operations, manage staffing and priorities, delegate responsibilities, and develop employees through coaching, cross-training, and performance feedback.
Customer Experience: Ensure professional, timely communication across phone, email, in-person interactions, and online platforms while resolving customer concerns and monitoring public reviews.
Administrative Operations: Manage administrative workflows, including customer registration, account verification, invoicing, payment processing, receivables, refunds, and transaction follow-up.
Problem Resolution & Accuracy: Investigate issues, make informed decisions, maintain accurate records, implement quality-control procedures, and ensure timely completion of outstanding tasks.
Technology & Process Improvement: Utilize business software and digital tools to streamline workflows, identify automation and AI opportunities, and improve departmental efficiency and productivity.
Qualifications:
- Bachelors’ degree preferred High school diploma required
- Proven management experience overseeing teams, administrative operations, and workflow improvement.
- Strong analytical, critical-thinking, and problem-solving skills with the ability to make independent decisions.
- Excellent written and verbal communication skills, professionalism, and emotional intelligence.
- Exceptional organizational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
- Strong technical proficiency and the ability to learn new software systems quickly.
- A proactive mindset with an interest in emerging technologies, automation, and continuous improvement.
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Level
Mid L4
Location
Chapel Hill, NC
Occupation
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Industry
Office Administrative Services
Posted
3 days ago