Digital Client Success Manager

Key responsibilities: Manage post-implementation client relationships, focusing on client goals and success metrics Monitor engagement and usage data to proactively track account health and flag risks Own renewal preparedness, including planning cycles and contract strategy alignment for strategic accountsRequired qualifications 3+ years of experience in client success, account management, or client strategy roles, preferably in a SaaS environment Proven ability to manage both strategic accounts and high-volume portfolios using scalable methods Deep understanding of the client lifecycle, including adoption planning and risk mitigation Experience with CRM or client success platforms such as Salesforce and Zendesk Bachelor's degree required; advanced degree or relevant certifications are a plus