Library Assistant II

Location: Garfield Park Branch

Hours: Full-time (40 hours / week)

Schedule: May vary, but will include day, evening, and weekend hours; including mandatory occasional Sundays Starting Hourly Rate: $18.00FLSA Status: Non-Exempt Submission Deadline: October 13th, 2026 at 11:59 pmPlease apply online at www.indypl.org. Candidates will be updated on their status via email, please no phone inquiries. A successful candidate will Have previous experience working with customers face to face. Have previous library experience, either via past job or volunteering (preferred but not required).Have a high school diploma or G.E.D.Be available to work day, evening, and weekend hours - including Sundays as assigned. Be able to work well in a team setting. Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing, and be able to learn Library's computer systems with simple training. Be bilingual (preferred but not required).What does the job look like? Checks-out and renews materials to patrons. Assists patrons with questions regarding library policies, procedures and services, analyzing and making decisions regarding patron problems, using good and appropriate judgment. Assists patrons with finding library materials, recommending titles, locating library materials at other branches and placing requests. Provides preliminary quick or ready reference assistance and refers in-depth research to Librarians on duty. Helps with summer reading desk. Assists in collection management activities including general maintenance, sorting/shelving materials, weeding, reading shelves and moving materials as needed. Evaluates items for circulation and fixes/deletes/sends items to proper department for thorough investigation. Sends damage letter to patrons and contacts patrons for missing/mismatched items. Processes all outgoing and incoming materials in a timely manner. Checks items for damage and fixes/cleans material if possible. Processes and shelves holds. Checks items for RFID tags. Assists patrons with library card applications. Records and reports stats related to study room use; assists patrons with scheduling, reserving, and opening study rooms. Learns and stays current on changing software including e-resources. Prepares cash drawer and identifies reasons for overages and shortages. Prepares and delivers the bank deposit. Accepts payments for overdue, lost and damaged materials, along with faxing, printing, copying services. Sets up payment plans as needed. Instructs patrons and assists with computers, faxing, printing, copying and scanning. Answers telephone inquiries. Able to multitask while assisting patrons in a fast-moving atmosphere. Able to work the normally scheduled work time for this position. Able to cope with daily job-related stress and challenges.

What's In It for You? We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, employer paid basic group life insurance, a Library paid pension plan, 11 paid holidays each year, and generous amounts of PTO. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.