Position Summary:
The Front Desk Concierge is the first point of contact for the Pentagon Library Conference Center. Incumbent will be providing excellent customer service to POCs and all attendees, answers and directs calls, books conference rooms and more.
RESPONSIBILITIES:
Plans, organizes, and executes meetings, conferences, and events of about 100 rooms.
Coordinates all aspects of event logistics, including catering, audiovisual equipment, and the overall needs of the clients.
Reads the room, sees the problem, seize the problem.
Answers emails regarding rooms, set ups and Caterings within 24 hours.
Greets visitors warmly and make them feel welcome and attended.
Acts as a liaison between guests and any department necessary including management, logistics, and the caf.
Anticipates client needs in order to accommodate them and provide an exceptional guest experience.
Guides clients to the right resources if unable to accommodate a room, (Mark Center, Auditorium, etc.)
Understands and learns within reasonable time the acronyms to all Pentagon Branches and Departments.
Understands the software used for room booking and applies knowledge to the day-to-day.
Performs other duties associated with the position that are reasonably assigned to support the overall needs of the business.
QUALIFICATIONS:
1 year + of previous customer service experience.
Experience in the hospitality industry, logistics and room set up is a plus.
The ability to stay calm under pressure, multitask and communicates in a professional manner is required.
A team player with a positive, helpful personality is needed.
Multi-tasking and time-management skills are needed.
Excellent communication skills, both written and verbal, a must.
Problem solver, with conflict resolution techniques is needed.
Ability to adapt to change and proactively anticipate next steps, ownership and initiative is needed.
Ability to pay attention to small details, and changes while keeping a positive outlook.
The ability to pass an intense government background check and fingerprinting is required.
A flexible schedule and job duties are a must.
English proficiency is a must.
BENEFITS Health insurance
Dental Insurance
Vision Insurance
Short and Long-Term Disability
Life insurance
Paid time off
401K Retirement Plan
