Front Office Manager Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol. Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match. We're seeking an experienced Front Office Manager to join our team of empowered hospitality professionals at the Omni Richmond Hotel. As a Servant Leader, you'll inspire, support, and develop our Front Office and Guest Services teams while fostering a culture of genuine hospitality and excellence. You'll play a key role in ensuring every guest feels welcomed, valued, and cared for—creating memorable experiences at every touchpoint from check-in through check-out.
Responsibilities:
Lead, support and engage associates working in the front office and guest services departments.
Provide training and development opportunities that aligns with associates' career aspirations and leads to 4-star guest service and compliance with Omni Standards.
Manage associate discipline process providing effective and timely coaching and redirection as needed.
Implement processes that optimize efficiency and productivity.
Communicate with all department managers on continuing basis.
Conduct regular, efficient and informative meetings.
Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system, OPERA Cloud, for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of guest supplies.
Complete daily, monthly and periodic reports and make adjustments as needed.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Ensure 100% compliance with all Omni Standards, Policies and Procedures.
Qualifications:
Previous luxury hotel experience strongly preferred within Guest Services or Front Office.
Previous Front Office Leadership experience required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs, Opera Cloud experience preferred.
Hospitality Management degree preferred.
Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
