The IT Support Analyst owns the resolution of end-user technical issues, implements system configurations, and maintains client documentation. The position supports client network infrastructure, manages equipment setup, and performs routine system maintenance and reporting.
Responsibilities:- Administering client hardware and network systems, improving operational efficiency, and ensuring high system availability to support business continuity
- Respond to and resolve help desk tickets via ticketing systems
- Install, configure, and troubleshoot workstations, network switches, wireless devices, and firewalls
- Maintain accurate records of tasks, inventory, and client system configurations in PSA and documentation tools
- Assist with network and system upgrades, patches, and updates
- Provide high-quality written and verbal communication with clients
- Document technical procedures and solutions for future reference
- Support data entry, export, and reporting activities
Requirements:- Prior experience in help desk or technical support roles
- Knowledge of Windows and macOS operating systems
- Experience with network hardware, firewalls, and wireless devices
- Familiar with PSA systems, ticketing tools, and documentation software
- Relevant certifications (CompTIA A+, MCSA) preferred
- Hands-on experience with LAN/WAN, VPN, and remote support tools
- Ability to troubleshoot hardware and network issues • Strong written and verbal communication skills
