Remote Customer Service Representative (Michigan residents)

Remote Contact Center RoleWork from home in a remote, structured contact center role supporting one of the world's most well-known automotive brands. You'll act as a liaison between car owners and the dealership service team to assist with after-sales concerns. This role runs at a high pace. You'll be in a call queue for most of your shift, following defined steps and documenting each interaction. You'll do best if you like routine, clear expectations and staying focused through consistent customer conversations. Automotive knowledge isn't required. What to Expect Day-to-DaySteady call volume: You'll take calls consistently throughout the day. Downtime between calls is limited. Emotionally demanding moments: You'll support customers through a range of feelings, questions and situations, bringing patience, empathy and professionalism to every interaction. Monitored environment: Calls may be recorded, and work is monitored for quality and compliance. Repetitive by design: You'll have similar conversations many times throughout the day and follow the same process repeatedly. Set schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability. Schedules change each quarter based off of performance and/or business needs within our hours of operation. Multitask during calls: While on the phone, you'll need to access and navigate multiple systems and resources to research requests and resolve cases. Documentation is part of the work: You'll research and record details accurately during and after each contact. Multiple channels: Phone is the primary channel, with chat, email and other communications used as needed. People who tend to do well in this role stay steady, patient and emotionally regulated over time, even when the work is repetitive and the pace is fast.

Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter. Remote Work Requirements Michigan resident Secluded, distraction-free workspace Internet requirements: High-speed internet from a wired provider (cable or fiber) Your computer must be physically connected to your modem/router using an Ethernet cable Wireless, 5G and satellite internet aren't supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to view Morley's CCPA Notice for applicants in California. Click here to view Morley's privacy policy.