Senior Service Desk Lead - Onsite, Mentoring & Escalations

H.I.G. Capital in Coral Gables, FL seeks a Lead Analyst, Service Desk to oversee day-to-day IT support and mentor a team of analysts. This 100% onsite role includes an annual rotation between Coral Gables and Miami/Brickell offices to support senior leaders and key initiatives. The ideal candidate has 5+ years in enterprise service desk, strong Windows/M365, SCCM/Intune expertise, and experience with VMware, networks, and security monitoring.