Customer Engineer

Requirements: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Energy Systems, or related technical discipline 5+ years of experience in customer engineering, technical support, field engineering, systems engineering, or power systemsExperience with industrial battery systems, UPS systems, data center infrastructure, or mission-critical power environmentsExperience planning, executing, and documenting customer acceptance testing or first-of-kind testing for complex battery or electromechanical systems Strong understanding of electrical power systems, including UPS and backup power architectures Experience troubleshooting complex electrical and electromechanical systems Ability to read and interpret electrical schematics, wiring diagrams, and technical specifications Proven ability to lead cross-functional and customer-facing engagements Strong written and verbal communication skills, including experience working directly with customers Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment Ability and willingness to travel domestically and internationally up to 30%Preferred Experience/Skills: Hands-on experience supporting battery energy storage systems in UPS, data center, telecommunications, or other mission-critical power applications Experience working within data center environments Direct experience with NiZn, lead-acid, lithium-ion, or other aqueous battery systemsExperience working with data center operators, OEM UPS suppliers, electrical contractors, commissioning agents, or critical infrastructure customers Experience supporting product validation, system commissioning, site acceptance testing, or field deployments Familiarity with battery monitoring systems, SCADA platforms, DC power systems, or power quality monitoring tools Knowledge of electrical safety practices, lockout/tagout (LOTO), and energized electrical work environmentsExperience supporting root cause investigations and implementing corrective actions for field issues

Key Competencies: Integrity Technical ability with sound engineering/scientific judgment Customer Focus Planning and organizing Problem solving and analytical thinking Superior judgment and decision-making Collaboration and Teamwork Excellent verbal and written communication skills Adaptability and resilience Physical Requirements and working conditions: Work involves sitting, standing, walking, and occasionally lifting up to 40 pounds Domestic and international travel by car, airplane, bus & train Requires close visual acuity, the ability to distinguish color, and the ability to hear Ability to wear Personal Protective Equipment, as required Work is performed in manufacturing, warehouse, laboratory, office, customer, and data center environments Must be able to maintain a level state of alertness while performing this job Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave. ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.