Operations Manager (Moving Industry REQUIRED Sales-Focused)

OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development. READ BEFORE APPLYINGThis is NOT a standard operations role. If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit. We are specifically looking for someone who: Has run moving operations (crews, dispatch, scheduling)AND is comfortable generating business, building relationships, and closing opportunities Operations Manager – Key Responsibilities Oversee daily operations for 2–6 moving crews, ensuring efficiency, productivity, and service quality Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments Conduct morning dispatch meetings and end-of-day performance check-ins Monitor job progress, routes, timelines, and provide proactive customer updates Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing Track and manage job profitability, on-time performance, and customer satisfaction KPIsMaintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times Enforce company policies, safety procedures, and operational standards Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes Support recruiting, hiring, onboarding, and training of movers and drivers Maintain fleet readiness and coordinate preventive maintenance and compliance requirements Sales & Business Development (Growth) Actively build referral relationships with: Realtors Property managers Apartment complexes Storage facilities Senior living communities Conduct in-person visits, networking, and outreach weekly Identify and close new revenue opportunities Develop partnerships that consistently generate booked moves Assist in converting inbound leads into confirmed jobs Work directly with ownership to increase revenue and market share This is a relationship-driven, boots-on-the-ground sales role — not just answering phones. Fleet, Equipment & TeamEnsure trucks are clean, stocked, and ready daily Maintain inventory and equipment Coordinate maintenance and DOT readiness Lead crews, enforce standards, and maintain accountability Support hiring, onboarding, and training Leadership & Strategy Work directly with ownership to improve systems, scalability, and overall company performance Implement process improvements to increase efficiency, crew utilization, and profit margins