Job DescriptionJOB SUMMARY:
Interact with driver customers, consignees and internal stakeholders to provide information to response inquiries, dispatch shipments on a daily basis, trouble shoot problems as they arise, provide necessary information to team members and customers about status of shipments and to handle and resolve complaints.
Essential Functions:
Outbound phone calls to schedule freight shipments with drivers and dispatchers.
Take inbound calls for driver check in and updates systems with tracking information.
Traces shipments as needed by making outbound calls and querying carriers’ websites to determine shipment statuses.
Handles initial information on loss/damage and shortage claims on shipments.
Explains tasks and assists in the solutions of problems.
Searches company records using company TMS system and provides necessary information and/or reports to customers and team members.
Traces status of shipments to provides information back to shipper representatives as needed.
Resolves customer questions related to shipments in transit.
Responds to requests via telephone or email, using personal computer when necessary.
Maintains liaison with carrier representatives for order completion.
Additional Responsibilities:
Ensure compliance to company processes and policies.
Provides input on service performance issues.
Completes various administrative functions that are required as needed.
Assist in managing and maintaining customer and carrier relationships.
Performs other allied duties as assigned by leadership.
EXPERIENCE AND BACKGROUND:One (1) years’ experience. Knowledge and ability—English and grammar. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence, think on your feet, and knowledge of what excellent customer service is.
EDUCATION: High school education mandatory, College degree preferred.
WORK ENVIRONMENT:
Work is generally performed in a warehouse environment. The noise level is moderate. Generally, well ventilated, and well lit. Warehouse team members may be required to wear protective clothing. Additionally, may operate heavy equipment and strict safety regulations may be required. PHYSICAL EFFORT:Work is physically strenuous and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available. PortCity is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
