RTCC Operator (Multiple Positions)
Posting Number: req27252Location - Tucson Campus
Position Highlights:
The RTCC Operator supports the Real Time Coordination Center (RTCC) through the monitoring, coordination, review, and operational support of university systems, operational technologies, communication resources, and campus safety-related operations. This position utilizes multiple operational systems and technology platforms to maintain situational awareness, monitor camera resources, support emergency and after-hours operational coordination, and communicate relevant information to university personnel and operational partners. RTCC Operators support both planned and unplanned operational activities within a fast-paced 24/7 environment and are responsible for maintaining professionalism, sound judgment, adaptability, and effective communication while managing multiple operational systems simultaneously. Available shifts include 2:00 PM - 12:00 AM and 9:00 PM - 7:00 AM. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs.
Duties & Responsibilities:- Operational Monitoring and Coordination
- Monitor and operate multiple RTCC operational systems, communication platforms, camera resources, mapping tools, and related technology systems simultaneously.
- Maintain situational awareness of campus operational activity through the review and coordination of information from multiple operational resources.
- Monitor camera footage and operational systems for suspicious activity, operational concerns, service impacts, safety-related issues, or other relevant operational information and communicate findings to appropriate university personnel and operational partners.
- Support operational coordination efforts involving campus operations, facilities, transportation, and public safety-related support services.
- Share pertinent operational information through shift briefings, logs, pass-along documentation, and operational notifications.
- Participate in ongoing operational, procedural, and technology-related training activities.
- Operational Support and Information ReviewReview operational activity, reports, records, digital information, and related materials in support of university operational needs and partner requests.
- Assist with the retrieval, organization, documentation, and management of operational records, video resources, and related information.
- Prepare clear, accurate, and concise summaries, logs, reports, and operational documentation.
- Maintain confidentiality and appropriately handle sensitive or restricted operational information and records.
- Utilize university operational systems, communication resources, and related technology platforms to support operational coordination, service requests, and continuity of operations activities.
- Support referral and notification processes involving operational concerns, maintenance-related issues, or safety-related observations as appropriate.
Communication and Service Support:
Communicate professionally and effectively with university personnel, operational partners, and internal stakeholders.
Support emergency and after-hours operational coordination efforts as assigned.
Maintain effective working relationships with university departments and operational partners.
Provide timely and accurate operational information during dynamic or high-tempo situations.
Assist with special events, operational activities, emergency support efforts, and continuity of operations initiatives as assigned.
Demonstrate professionalism, reliability, adaptability, and sound judgment while operating in a fast-paced operational environment.
Critical Incident and Event Support:
Support planned and unplanned university operational events including campus activities, emergencies, special events, and continuity of operations activations.
Maintain operational awareness and assist with operational coordination during dynamic or high-stress situations.
Provide operational support during extended incidents, special events, emergency operations, and other large-scale university activities.
Assist with the setup, movement, and support of operational equipment and technology resources during events or incidents as needed.
Knowledge, Skills, and Abilities (KSAs):Ability to operate and monitor multiple operational systems and technology platforms simultaneously in a fast-paced environment.
Skill in observing situations and maintaining attention to detail.
Ability to communicate clearly, professionally, and effectively both verbally and in writing.
Ability to review, organize, document, and maintain operational information and records accurately.
Ability to exercise sound judgment and maintain professionalism during stressful or dynamic situations.
Ability to learn and adapt to evolving technologies, procedures, systems, and operational environments.
Ability to maintain confidentiality and appropriately handle sensitive information and records.
Ability to work independently and collaboratively within a team-oriented operational environment.
Demonstrated professionalism, reliability, adaptability, emotional stability, and sound judgment under stressful conditions.
Minimum Qualifications:
High school diploma or high school diploma equivalency is required (GED). Minimum of 3 years of relevant experience required. Department will consider any relevant volunteer, internship, or applicable experience as it relates towards the position. Successfully pass an in-depth background investigation to include passing a polygraph examination. Must be able to work rotating shifts, weekends, and holidays.
Preferred Qualifications:
Experience working with operational technologies, communication systems, camera systems, mapping resources, customer service environments, dispatch-related operations, or other technology-driven operational environments.
FLSA:
Non-ExemptFull Time/Part Time - Full TimeNumber of Hours Worked per Week - 40 Job FTE - 1.0Work Calendar - FiscalJob Category - Protection and Safety
Benefits:
Eligible - Yes - Full Benefits Rate of Pay - $20.33 - $25.41 Compensation Type - hourly rate
Grade:
5Compensation Guidance - The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level - OC2Job Family - Police & Security
Job Function:
Protection & SafetyType of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department) Number of Vacancies - 4Target Hire Date - 11/2/2026 Contact Information for Candidates - HR-OPS@arizona.eduOpen Date - 10/5/2026 Open Until Filled - YesDocuments Needed to Apply - Resume Special Instructions to Applicant - Once your application is received, you will receive an email with instructions on how to access and complete the Personal History Questionnaire (PHQ). We strongly encourage you to complete and submit the PHQ as soon as possible. Notice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
