Dispatcher (Casual)

Essential Duties and Responsibilities: Under general supervision of the Lieutenant, performs work involving emergency call-taking and dispatching of law enforcement, fire and emergency medical services agencies in response to requests for assistance by the public, and aids in dispatching and coordinating the agencies in accomplishing their official duties. Performs related duties as required.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Graduation from high school supplemented with some course work beyond high school in police science, criminal justice, or related field; two (2) to three (3) years previous civil or military law enforcement work involving the operation of emergency communications preferred; or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and prepare records. Ability to work and communicate, verbally and in writing, with Law Enforcement personnel, First Responders groups, Fire department personnel, other County agency personnel, and the general public. Ability to speak clearly in a well modulated voice and to use good diction. Ability to use and interpret legal, medical and personnel related terminology. Ability to read maps. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to use and account for standard units of American money. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize and respond to multiple and simultaneous events. Ability to analyze emergency situations and to adopt quick, effective, reasonable courses of action to resolve such situations with minimal hazard to personnel and the general public. Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software. Ability to operate the TIME System, emergency warning equipment and ability to dispatch and communicate by computer with mobile units in the field. Certificates, Licenses, Registrations: Certification in the TIME System Operation, CPR, and Emergency Medical Dispatch.

Other Skills and Abilities: Good knowledge of police, fire and emergency medical services, dispatch methods and procedures. Some knowledge of Calumet County geography and roadway system including state and county highways, town roads, and city streets. Some knowledge of proper operation of communications and emergency equipment available. Ability to recognize equipment mal-function and report the same. Good knowledge of Federal Communications Commission rules and regulations. Ability to operate radio equipment including radio console and tape logger; and a variety of office equipment. Ability to think and act quickly, accurately and calmly in emergency situations. Ability to establish and maintain effective working relations with other employees, County officials and officers, and the general public. Ability to maintain security and confidentiality according to department policy.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Ability to hear and comprehend radio and telephone communications. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision perception, and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Close quarters and secured setting. Intense levels of stressful activities. The noise level in the work environment is usually quiet, although there are constant repetitive noises, buzzers, alarms, and telephones.