Service Delivery Director - Low-Voltage Systems

Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department in New York. This leader will drive operational excellence, improve client retention, and build a high-performing service team. You will oversee service operations, field execution, client communications, and continuous improvement initiatives while establishing KPIs, SOPs, and processes that deliver urgent, reliable service and protect margins.