Retail Coordinator The Retail Team Lead serves as a key holder and shift leader for the Silver Key Thrift Store. Responsible for smooth day-to-day operations, consistent execution of Standard Operating Procedures (SOP), measurable donation processing productivity, and exceptional customer service during assigned shifts. As there is not always a supervisor on-site daily, this position operates independently with accountability while maintaining consistent communication with the Retail Supervisor and Director of Retail Operations, who provide weekly oversight. This role requires physical stamina, operational focus, trend awareness, and the ability to lead volunteers with both warmth and accountability in a fast-paced, community-centered retail environment.
Essential Duties and Responsibilities:- Creates an extraordinary customer service experience by providing a warm and welcoming store that is clean and organized
- Serves as key holder and assumes responsibility for store operations during assigned shifts.
- Executes and upholds all Standard Operating Procedures consistently.
- Trains, supports, directs, and works alongside volunteers to carry out the day-to-day operations and reinforce productivity standards.
- Maintains consistent donation processing and ensures daily production expectations are met.
- Maintains the proper processing, pricing, and stocking of DME donations.
- Provides specialized customer service to individuals in need of DME.Coordinates the proper processing, pricing and storage of Durable Medical Equipment.
- Ensures DME inventory is managed properly both on the sales floor and in storage.
- Balances customer service, volunteer coordination, and processing momentum.
- Responsible for daily cash handling, register reconciliation, and deposits as assigned.
- Works closely with Retail Supervisor and the Director of Operations to carry out changes that support the growth of the store and volunteers.
- Contributes to a work atmosphere that is safe, productive, efficient and fun
- Other duties as assigned
- Supervises volunteers only.
- Required Education and/or Experience:
- High School Diploma or equivalent
- Two or more years of retail and cash handling experience
- Two years of volunteer leadership experience
- Additional college coursework in business, retail management, or related field preferred - or equivalent professional experience demonstrating increased responsibility.
- Desirable, Preferred, or Special Qualifications:
- A passion and knowledge of both classic and current fashion trends
- Ability to identify items of value and merchandise efficiently and creatively.
- Attention to detail and strong organizational skills
- Previous thrift store experience a plus
- Certificates, Licenses, Registrations:
- Must possess and maintain a Colorado Driver's License.
Driving Duties:
Might be asked to help cover Monument store on occasion and attend special trainings at that location. Employment Standards: Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. This position does not require a background check by Colorado Adult Protective Services (CAPS).
Physical Demands:
Standing and Walking: Prolonged standing and walking throughout the shift.
Manual Dexterity: Frequent use of hands and fingers to operate store equipment.
Reaching and Handling: Regular reaching to stock shelves and handle merchandise.
Bending: Frequent stooping, kneeling, or crouching to access lower shelves.
Lifting and Carrying: Must lift and move up to 50 pounds regularly.
Pushing and Pulling: Constant pushing and pulling of carts or merchandise.
Stamina: Ability to sustain physical productivity in a fast-paced resale environment.
Visual Acuity: Adequate vision for reading labels, operating equipment, and ensuring accuracy.
