Senior Manager, Executive Escalations & AI Automation
lumenEast Lansing, MI
Senior Manager, Executive Escalations & AI Automation
lumenEast Lansing, MISenior L5
First-Line Supervisors of Mechanics, Installers, and RepairersComputer and Information Systems ManagersGeneral and Operations Managers
Software PublishersAdministrative Management and General Management Consulting ServicesCustom Computer Programming Services
Lumen is actively seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will oversee critical escalations, drive automation and Agentic AI initiatives, and coordinate executive communications while guiding improvements across engineering, operations, and third-party carriers.
This role emphasizes ownership, strategic roadmapping, and delivering measurable customer experience improvements in a high-visibility environment with 7x24x365
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Level
Senior L5
Location
East Lansing, MI
Occupation
First-Line Supervisors of Mechanics, Installers, and Repairers
Industry
Software Publishers
Posted
2 days ago